Fed up consumers in Sefton who say 'no' to receiving cold calls have won assurances from energy firms that they will no longer be bothered on the doorstep.
Following campaigning by energy watchdog Consumer Focus and the Trading Standards Institute, the big six energy companies are now committed to respecting the wishes of people who live in recognised 'no cold calling zones' or display signs saying 'no' to cold callers.
Research by the energy regulator Ofgem in 2008 revealed that just under half of customers who switched supplier in response to a direct sales approach ended up on a worse deal. This prompted the introduction of new protection around energy sales so that when consumers sign up to a new deal on the doorstep they must receive a price comparison to prove the deal being offered is better than their existing one.
If consumers still receive cold calls at their door from energy suppliers despite clearly displaying a sign requesting not to do so, they should complain directly to the energy firm and contact Consumer Direct on 08454 040506.
Home Watch comments "After looking on the website
http://www.energy-retail.org.
the following companies were identified as signing up to the agreement not to visit properties where "NO COLD CALLING" stickers are displayed. Home Watch has a supply of NO COLD CALLING stickers for members to display on their doors or windows to avoid uninvited callers."
Contact details of energy companies who have agreed not to call on
premises that display the stickers are as follows:
British Gas
Tel: 0845 048 0707
Write to:
British Gas
PO Box 3055
Eastbourne
BN21 9FE
Text phone: 18001 0800 072 8626
EDF Energy
Tel: 0800 092 9292
Write to:
EDF Energy
Freepost 3814
London
WC1V 6AJ
Npower
Tel: 0845 070 4856
Write to:
Customer Relations,
PO Box 97, Peterlee, SR8 9AP.
or visit
www.npower.com/customerservice
If the complaint is not resolved by the
supplier to your satisfaction, you may take
your complaint to the energy supply
ombudsman, details of how to do this can
be found on the energy supply ombudsman
website www.energy-ombudsman.org.uk
EON
Tel: 0800 0150987
Write to:
Residential Sales Quality Team
Newstead Court, Little Oak Drive
Annesley, Nottingham
NG15 0DR
Email: sales.liaison@eonenergy.com
SSE
Tel: 0800 117 116
Including:
Atlantic Electric and Gas
Scottish Hydro Electric
Southern Electric and Gas
SWALEC Electric and Gas
Write to:
Head of Customer Service
Grampian House
200 Dunkeld Road
Perth
PH1 3GH
Email: headofcustomerservice@sse.com
Scottish Power
Tel: 0141 568 4673
Fax: 0141 568 2189
Email: energysurecompliance@
scottishpower.com
For more information about this message, please contact :-
Kevin Kehoe on 0151 777 3458
email..... kevin.kehoe@merseyside.police.
or Home Watch Margaret Jepson 0151 777 3419
email.... margaret.jepson@merseyside.
For all other none urgent police enquires please ring
0151 709 6010 (Merseyside Policed Main Switch Board)
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